General Terms and Conditions & Cancellation – Refund Policy
By booking a product with us (Turkey Travel Tours ) you will be deemed to have read, understood and accepted these Booking Terms & Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation / invoice.
A ‘Client’ (You) is all persons named on the booking form intending to travel with Turkey Travel Tours.
A ‘Product’ is any service sold by Turkey Travel Tours.
A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.
The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions.
We reserve the right to decline any booking at our discretion without further explanation.
Information and Pricing Policy
Before a booking is confirmed, we reserve the right to amend brochure prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
Bank transfers are accepted as the full amount payable as published.
We accept no responsibility for variations in the final transaction amount due to foreign currency and other fees and exchange rates used by banking institutions.
Any reduced prices or discounts that become available after you have paid your deposit will not apply to you. If you wish to cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.
Deposit & Final Payment
Group Tours, FIT (Independent) & Private Tours: An %25 deposit is required within 7 days of booking to hold a place for you on a group tour. In the case of FIT & Private tours a further deposit may be required by a specific hotel, tour operator, cruise line, airline or other principal. Final payment is due 7 days prior to departure. If your booking is made within 7 days of the departure date, then the full amount is payable at the time of booking.
In the case of FIT & Private tours a further deposit may be required by a specific hotel, tour operator, cruise line, airline or other principal. Final payment is due 7 days prior to departure. If your booking is made within 7 days of the departure date, then the full amount is payable at the time of booking.
Gulet cruises: Clients are required to pay a non-refundable deposit of 25% of the total booking cost must be paid within 7 days of booking. Full payment is required 1-2 days prior to departure.
Accommodation, Day Tours & Products with a total value under %25 of total amount: Full payment must be received within 3 days of booking.
Child Travel
Children of any age are welcome to participate in Day Tours accompanied by their parents, Independent and Semi Independant Tours, Private Tours, Private Gulet Charters..
Child Discounts
Child Discounts are only applicable to the main tour. Not on any extras or add-ons such as extra nights accommodation, airport transfers etc.
To receive a child discount each child should share a room with 2 adults. If there is only one adult and one child then no child discount is available. If there is 2 adults and 2 children, then only one of the children will receive the children discount and the other child should pay full rate.
Child Discount cannot be combined with other discounts. At the time of booking, whichever available discount is the highest will be applied to a booking.
Child Discounts are not available on any tour with a Gulet component.
Luggage
In addition to any personal items such as a handbag or laptop computer, you are entitled to have one main piece of luggage and a cabin bag or day pack. Please note that some domestic airlines in Turkey have a luggage limit of 15kg. If your tour program includes a domestic flight and your luggage exceeds 15kg you will be responsible for any excess baggage fees.
Free Time
Certain periods during the tour may be designated as “free time”. These periods are provided primarily to give the Client a chance to rest, relax and/ or explore. The Client is free to use this free time as they wish. We do not accept responsibility for any loss, accident or injury which occurs during such ‘free time’.
Tour Inclusions and Exclusions
The price of your tour includes all accommodation, transport and sightseeing as listed in the inclusions section of your itinerary. Your tour price excludes any item not mentioned in the inclusions section of your itinerary. This includes, but is not limited to: air travel unless mentioned within the inclusions of the tour; airport arrival/departure taxes, visas, personal insurance, personal items such as, but not limited to, extra beverages at meals, food or snacks at times other than your meal included on the itinerary, laundry, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in certain locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping and tips or gratuities. In short if it’s not mentioned in the inclusions section of the itinerary then its not included.
Guaranteed Departure Products
Guaranteed Departure Products are guaranteed to depart on the dates advertised in the brochure except where beyond the control of Turkey Travel Tours by Force Majeure etc.
Maximum Group Size Products
Maximum number products include all tours with a Greek travel component and Gulet cruises. A maximum limit of 15 passengers is set for these tours. Maximum gulet numbers vary according to available cabin space. Bookings will be closed and not be accepted after this limit is reached. This limit may be changed at our discretion without notice if extenuating circumstances necessitate this. The maximum group size does not apply to ANZAC Day products.
Gulet cruises
Availability must be confirmed with Turkey Travel Tours in writing prior to acceptance of any booking.
The departure date of a gulet cruise may not be changed by the client within 2 weeks of departure.
Single travellers must pay single supplement. The option to twin share with another traveller is not available. The option for a cabin with two single beds is not available as most gulets only have double beds.
The departure date of a gulet cruise may not be changed within 72 hours of departure.
Children under 12 years of age are not permitted on cabin charter gulet cruises.
Young travellers aged between 12 – 17 years undertaking a cabin charter gulet cruise must share a cabin with an accompanying adult.
Amendments & Cancellations by You
You can cancel at any time cancellation fees apply as follows. The cancellation will be effective as at the time that we receive a written request from you or your Agent. The following cancellation charges will apply:
For cancellations made more than 7 days prior to the scheduled activity or service, there will be %25 (Deposit) of the total amount as penalty.
If you like to re-schedule the tour date instead of refund at least 15 days prior to your departure then you can re-schedule your tour without any penalty. And you can tell your new travel up to 18 months ahead date until 15 days of your arrival date
Cancellation less than 7 days before the scheduled activity or service:
For cancellations made less than 7 days prior to the scheduled activity or service, there will be no refund for the deposit, we may have to request additional payment that we may have made to hotels and some domestic flights depending on your travel dates such as special days, national holidays, religious holidays, easter, new year period etc.
The refund amount after deduction of fees will be processed within a reasonable timeframe, usually within 7-15 business days.
It is essential to cancel the reservation directly through our customer support or online platform to ensure proper processing and evaluation of applicable fees.
After your booking has been confirmed proposed amendments must be provided to us in writing by ‘the Lead Client’ and will incur an administration fee of equivalent to approximately %10-15 except for the second change that will incur no fee or as otherwise agreed. No requested change can be guaranteed.
If any number of your party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Turkey Travel Tours.
If a refund is payable to you either because of an amendment or cancellation, the refund amount will be calculated according to these conditions and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client.
No refund is given for a partially used Product.
No refund is available on bookings that received a discount due to a special offer or promotion.
Cancellation By Turkey Travel Tours
We reserve the right to cancel any confirmed booking in any circumstances, however, we will not cancel a Guaranteed Departure tour program except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is also available at our best possible and good manner if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will return to you any monies paid to us or offer an alternative date or holiday of comparable standard.
Change of Hotels and Itinerary
We publish all services information in good faith and we will use our best endeavours to operate all tour programs as advertised. However, we reserve the right to change the tour itinerary at any time.
If we make a major itinerary change before departure, if time permits, we will inform you as soon as possible before your departure. A major change is one that affects at least one day out of five of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of your trip, or accepting an alternative tour of the same or lesser value.
We reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.
The hotels listed on the our website are intended to be used on all departures, however, from time to time hotels may be changed in order to meet operating requirements and local conditions. We reserve the right to substitute hotels without prior notice. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher standard, when available, to those shown. No refunds are provided for hotel changes. Full cancellation penalties as noted above apply.
Accommodations
Organised tour accommodations are based on twin/double/triple share accommodation.
Single travellers may share a twin room with another traveller of the same sex, if available. If a same-sex room share is not available then the single room supplement will be payable. Room shares are arranged in order of booking.
For pre and post tour accommodations the entire room will be reserved for you. We cannot arrange shared pre and post tour accommodations for single travellers. Payment of a single supplement is required in this instance.
We will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.
Special requests such as bed types, smoking preference and connecting rooms are subject to availability.
If you are booking a triple room, please note that in some hotels, the third bed may be a “fold-away” bed. Availability of triple rooms is limited. We are not liable if a hotel can only provide a fold-away bed, and no compensation is payable to you in any such instance.
Single rooms may be smaller than a twin-bedded or double room.
The advertised hotels are intended to give an idea of the type of accommodation that may be expected. The actual hotels used for any given tour may change due to many reasons such as group size, availability, time of year, hotel standard has dropped or simply we found a better hotel. We update the website immediately if and when any changes take place. If and when we do change hotels it will be to a hotel of equal or higher standard and will be at no extra cost.
Travel Documentation
It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents.
We are not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. We provide information about these matters in good faith, however without liability.
We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other documentation.
In the case of lost or stolen documents, while we are happy to assist in any way possible, we cannot be held responsible for any additional costs and you are not entitled to any reimbursement or compensation of paid travel expenses.
Travel Insurance
Under Turkish Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client. Turkey Travel Tours accepts no liability on the Client’s behalf where Turkey Travel Tours has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. You will be asked to provide proof of your travel insurance on Day 1 of your tour. You will not be able to join the tour without it.
Health, Safety and Conduct
Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. If you have any pre-existing medical conditions or illness you must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve Turkey Travel Tours from any obligations and liability.
While we are happy to take special meal requests, we cannot be held responsible if they are not provided at hotels or restaurants during the tour.
It is your responsibility to have any inoculations that may be required for your intended destinations. You must advise Turkey Travel Tours of any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person’s physical condition, mental well-being or behaviour interferes with the operation of the tour. There will be no refund in such cases.
Client Exclusion and Local Law
You agree to accept the authority and decisions of Turkey Travel Tours’s employees and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, your health or conduct before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without prior notice or any liability on the part of Turkey Travel Tours. In the case of Client ill health, we may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. We will not be liable to any Clients who commit illegal or unlawful acts whilst on tour.
Liability of Turkey Travel Tours
Turkey Travel Tours Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions you are aware of the risks inherent in their chosen travel and you undertake such risks at your own volition. We accept no liability of Client’s damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of Turkey Travel Tours or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Turkey Travel Tours by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
In respect of carriage by air, sea and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.
We accept no liability if you incur additional costs through delay, accident or disruption of the Product(s) beyond our control by force majeure or otherwise.
Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.
Where you occupy a seat in a vehicle fitted with a seat belt, neither Turkey Travel Tours nor our agents or contracted service providers will be liable for any injury, illness or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.
Combination trips
Many of our tours are designed to fit with other departures to create a longer trip. This means that some of your group may have been travelling together prior to you joining the tour. If you would like information regarding whether your trip is part of a combination trip, please ask before you make your booking.
Tour Meeting Point
If you forsake your inbound airport transfer, or book a product that doesn’t include an inbound airport transfer, you are responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures or as advised by Turkey Travel Tours in the pre-departure pack for your tour at www.turkeytraveltours.com
Photography and Marketing
Our authorised representatives may take photographs and films of you while using any Turkey Travel Tours Product. We reserve the right to use said material for any advertising or promotion in any medium we choose without obtaining further consent. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
We also reserve the right to use any comments you make, questionnaires or complimentary letters with respect to us, or our Products, minus any identifying information, in promotional literature without obtaining further consent.
Personal Data
All Client data is protected in accordance with “Protection of personal data” laws. By making a booking with us, you agree to our use of this data in order to meet contractual and other tour operations obligations. We reserve the right to use this for direct marketing purposes, market research, customer demographics, statistics and information of Turkey Travel Tours and its business partners. If you do not want your data to be used by us, you may advise us by email, and said data will be destroyed.
Complaints
If you have a complaint about any of the Product arrangements you must raise the complaint immediately with a Turkey Travel Tours employee so that we can use our best endeavours to rectify the problem. We cannot rectify a problem we are unaware of. Failure by you to complain on the spot will extinguish or at least reduce our liability to pay compensation. Should we be unable to resolve the problem on the spot, a complaint must be made in writing within 90 days of completion of the product.
Updates to terms and conditions
Turkey Travel Tours reserves the right to update and / or alter these terms and conditions at any time, and it is the Clients’ responsibility to be familiar with them. The latest terms and conditions can always be found on the Turkey Travel Tours website: www.turkeytraveltours.com and will supersede any previous versions.
General
No employees or representatives of Turkey Travel Tours have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Turkey Travel Tours, unless such be in writing and signed by the Managing Director of Turkey Travel Tours.
All contracts for bookings made with Turkey Travel Tours are governed by Turkish law and are subject to the exclusive jurisdiction of the Turkish courts should any dispute arise between parties to this contract.